Refund policy
At Vape Shop Mumbai, customer satisfaction is our priority. Please read our return and refund policy carefully before placing your order.
Returns
If you receive a defective or damaged vape product, you must contact us within 48 hours of delivery with proper proof (photos or videos). After verification, we will initiate the return process.
Products must be unused, in original packaging, and in the same condition as delivered to be eligible for return.
Refunds
Once the returned product is inspected and approved, the refund will be processed within 7 working days. The refund will be issued through the original payment method or as agreed during confirmation.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) in Mumbai, allowing you to pay at the time of delivery for a safe and convenient shopping experience.
Shipping & Delivery
We provide same-day delivery or delivery within 48 hours across Mumbai, depending on your location and order time. All vape products are securely packed to ensure safe delivery.